Airport Assistance Services

At Charlotte Douglas International Airport (CLT), AirportAssist.com delivers tailored services to make your journey smooth. Here’s how:

Fast Track Assistance

In CLT, Airport Assist helps accelerate security screening, especially during peak hours when central security lines get long. Ideal for travellers with tight connections, morning flights, or holiday rushes, reducing waiting time and stress.

Meet & Greet

Our friendly host welcomes you at curbside or arrivals, assists with check-in details, guides you through security when needed, and escorts you directly to your gate. Perfect for first-time visitors, elderly travellers, and those carrying extra baggage.

Lounge Access

Airport Assist escorts you to lounges such as The Club CLT (Concourse A), Centurion Lounge (D/E Connector), Delta Sky Club, and Admirals Clubs. Ideal for relaxing, recharging devices, enjoying snacks, or resting before your flight.

VIP Airport Assistance

For travellers seeking a smooth, private experience, Airport Assist provides a guided flow from curb to gate, including check-in help, priority through security, lounge access, and fast-track baggage and boarding support.

Family & Special Needs Support

Ideal for families, seniors, and travellers needing wheelchairs. Airport Assist arranges stroller or wheelchair services, helps during long walks between concourses, and provides support at family rooms and restrooms.

Baggage & Porter Help

CLT’s single-terminal layout still requires long walks. Airport Assist provides porters to collect and transport your luggage from check-in to claim or to your ride—especially helpful with heavy or multiple bags.

Transit Assistance

For connecting flights, Airport Assist guides you between concourses, manages re-checks, clarifies gate changes, and ensures you reach your next flight calmly without getting lost or rushed.

Layover & Connection Tips

  • Walkable Concourses: All concourses (A–E) are connected. Most transfers take 10–15 minutes.
  • Short Layovers: Choose flights within the same or adjacent concourses to reduce long walks.
  • Quiet Spaces: Try The Club CLT (A) or Centurion Lounge (D/E Connector) for rest, meals, or charging.
  • International Transfers: Arrivals into Concourse D may require customs/immigration; allow extra time.
  • Wi-Fi & Charging: Free Wi-Fi and charging stations available terminal-wide.
  • Overnight Layovers: Nearby airport hotels offer free shuttle services—ideal for late-night or long delays.
  • Baggage Re-check: For certain connections, confirm with your airline if bags need re-checking and consider porter service.
  • Track Security Wait Times: Use the CLT official site or airport app to monitor real-time queue lengths.
  • Mobility Assistance: Request wheelchair or shuttle support in advance, as walking distances can feel long.
  • Explore Charlotte: For long layovers (7.5+ hours), head to downtown Charlotte by taxi or car for quick sightseeing.

WE ENSURE SWIFT, SMOOTH AND SAFE PASSAGE THROUGH AIRPORTS